Be clear, concise and distinct with your communication. Your staff and clients will love you for it. Well, they’ll at least appreciate you for it and they will know what is expected from them. Remember, when you communicate, the listener is the most important partner in the conversation. If you doubt that and feel it’s what you have to say that is the most important, you’re wrong. You are communicating to get someone to learn, do or accept based on your information. It’s about what you want the other person to do, so the communication is about them, not you. Don’t be stingy with your information. Share it to those who need it. Share it often, clearly and concisely.
Remember; don’t announce how proud you are of your service and horde information from your customers—internal and external. Information is power that is meant to be shared!