It’s a phrase I hear in almost every company I work, “you’ll find our company is different”. I hate to burst your balloon, your company isn’t different. Your work may be different but the operation of all companies relies on one common denominator, people. The success or failure of your operation is directly related to the effectiveness of your people and how you, as a leader, treat them.
Common denominators for all companies are:
if you’ve hired correctly, your people are motivated
employees want to do a good job
everyone wants to know what’s happening in the company
people need to know what impact their jobs have on the company’s success
employees want to be recognized for jobs well done, and held accountable for ineffective performance
In turn, employees get turned off when:
lack of shared plans leave them wondering what’s going on
there is limited or no communication from the top down or from the bottom up
there was no follow-up on projects
no one is held accountable
These realities about employees are universal. It doesn’t matter if you are making widgets, building bridges, mining for gold, selling goods, or working in the service industry. Pay attention to the needs of your people and your business truly will be different; it will be profitable, leading-edge, and a great place to work.
While I recognize we all want a winning smile, I suggest the teeth whitening craze has gotten to be a bit much. I’ve always watched people’s mouths, maybe I’m practicing my lip reading skills for when my hearing fades totally, so I’m aware of the value of great teeth. However, I’m now getting mesmerized by blinding white teeth, so mesmerized that I get distracted from the conversation.
As I was just spammed with a $129 special, it occurred to me that many people I know, who had great smiles, are being conned into paying for a procedure they truly don’t need. Why do we fall for such vanity hooks?
In supervisory and management roles I’ve noted we also fall for vanity hooks. You’re doing a great job, can you take on this additional task? You’ve always been there to support your people, how about adding this item to your portfolio? Pat me on the back and add another log on my fire of responsibilities.
As a leader you recognize when you must say, “No”. Leaders certainly fill their plate but they don’t take extra serving just to demonstrate how brilliant or talented they are. They know when to say, enough. Now connecting whitening your teeth to leadership may seem like a stretch, but is it? It all comes back to recognizing we truly need to be who we are, honestly.
Are you getting sucked in as a supervisor or manager and taking responsibility for more than you should, or are you a leader?