The Magic of “Thank You”!

With a little thought and planning I can start or finish almost every e-mail I write with thank you. These are two of the best words in the english language. In writing they help you focus on your readers. The readers, after all, are what your writing is all about. You want action from each reader and the best way to get action is to make your writing, and speaking, all about your audience. Let’s face it, we’re more likely to do something for someone if that person has made it obvious there’s something in the action for us, as well as for the person requesting the action.

In business writing seminars I find most of the participants don’t use or under use, thank you and its close cousins, please, and you’re welcome. Politeness isn’t just for the fancy restaurants and your great aunt Martha. Politeness works with clients and colleagues. In addition, thank you puts the focus on the client or colleague.

Next time you write an e-mail reflect on how you can thank someone. Try one of these or adapt them to fit your situation.

  • Thank you for your request for information on …
  • Thank you for providing me with the material on …
  • Thank you for pointing out our error. I have taken the following steps to correct …
  • Thank you for considering …

Incidentally, the proper and most effective response to thank you is, “You’re welcome,” not, “No problem”. If I thought it was a problem, I wouldn’t have asked you to do something!

For information on Writing For Business seminars in September and October, please e-mail me at garth@garthroberts.com.

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