Another day, another training session and more discussion about communication. Have you ever noticed how many people listen to what’s said, nod their heads in agreement and then continue down the same path? It’s refreshing to work with a group, as I did today, where several of the folks have actually made some changes.
How about you? Have you recognized one aspect of your communication process that isn’t working and done something about it? Give it a try; it’s refreshing.
Just finished three days of work with 6 clients. It's my third year training and consulting with this company – divisions across Canada – and it's still amazing how people will stick to a routine even when a new direction is obviously going to work. Comfort leads to stagnation!
Anyone else tired of hearing politicians taking up causes when it suits their own political needs? Do you have such leaders in your company?
Too many leaders are more political than they are practical or caring. It'a all about them when it should be about their colleagues, staff and clients.
Sunday shopping is an interesting experience anywhere and today I strolled the main street of Oakville, Ontario. It's quaint, interesting and has lots of neat shops. The best in terms of greeting was the volunteer run, Fair Trade store. Smiling faces, cheery hellos, offers of assistance and lots of knowledge in response to questions were the order of the day.
Store two was a furnitue place that specialized in furniture from old barn boards. Two happy, young clerks managed smiles and hellos. No "can I help you" or any other type of customer service.
Store three was an up-scale furniture and collectable store. Hello was the best the middle-aged clerk could do.
Interesting contrasts in service and only the volunteers made me feel like they really wanted me to enjoy the experience.
What type of customer service have you had recently?
We’re all leaders and we all must communicate clearly to be effective leaders. How good is your communication?